Question 1

What is ChapChap?

Accepted Answer

ChapChap is a Ugandan fintech startup that empowers micro, small, and medium enterprises (MSMEs) by providing digital financial tools. Launched in 2017, its mobile app enables businesses to operate mobile money agencies, track transactions, and build credit profiles . ChapChap has onboarded over 75,000 MSMEs across Uganda and aims to expand regionally .

Question 2

What is the difference between ChapChap Agent and Shop?

Accepted Answer

ChapChap Agent is a mobile application that allows you to transact without requiring a mobile money SIM card. It serves as a digital payment platform linked to Uganda's Telecoms and Utility companies. You can deposit, withdraw, and resell airtime and data bundles on both MTN and Airtel. The app also enables bank deposits to 25 banks, and bill payments for services such as NWSC, Yaka, and Pay-Tv subscriptions like DStv, GOtv, Startimes, Zuku, etc. (only on Android for now).

ChapChap Shop is one that enables a business owner keep track or record their daily sales and expenses (Book keeping of sorts-Both on Android And IOS)

Question 3

What is the reversal process at ChapChap in case of a wrong transaction?

Accepted Answer

To initiate a reversal, please provide details of the incorrect transaction, including the wrong number, amount, date, and time on chat in the App or on call. Be aware that reversals may take up to 7 days. Prior to this, contact the telecom to block the incorrect number

Question 4

How is my commission calculated?

Accepted Answer

You can earn up to 5% commission based on the product or service. Check for the accurate commission per transaction that is displayed in your transaction history after making a transaction, and the whole amount is paid on the 1st of every Month.

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