These Terms and Conditions (“Agreement”) govern the relationship between ChapChap Africa Ltd (“Company”, “we”, “us”) and registered Agents who participate in its platform services and business model in Uganda. 

1. Definitions

• Agent: A licensed individual who has registered and paid a fee to operate within the Chap Chap platform and access its services, including referral commissions and cashback rewards. 
• Account:  means any business account nominated by you for the purposes of this Agreement (for and including settlement, Chargeback or billing purposes).
• Stock: A prepaid virtual product or service issued by Chap Chap, redeemable by the Agent. 
• Commission: Earnings awarded to Agents based on agent referrals. 
• Cashback: A digital reward returned to users after purchases on the platform.
• Sponsor: An agent who introduces another agent to the company. 
• Transaction: means an exchange or transfer of goods, services or funds electronically.  

2. Agent Registration and Eligibility

Applicants must :

• Be at least 18 years old and legally residing in a jurisdiction where Chap Chap Africa Ltd operates. 
• Have a verified active mobile number. 
• Pay license fees.
• Provide accurate and complete registration details (KYC) which include a Valid National ID, clear selfie in their business premises. 
• Consent to all terms in this Agreement by submitting the online application.

Chap Chap Africa Ltd reserves the right to approve or reject any application at its sole discretion. 

Errors in applications must be reported within 24 hours through support@chapchap.co

Upon registration, Agents agree to the Chap Chap Agreement, including licensing and compliance obligations. 

3. Agent Status and Independence 

Agents are independent contractors. They are not employees or legal representatives of Chap Chap Africa Ltd and are solely responsible for business operations, compliance with national laws and determining working hours.

4. Network Structure and Sponsorship

• Positions and sponsors are final upon registration. No changes are permitted post-registration. 
• The agent is solely responsible for ensuring correct placement. 

5. Agent Account Management

Agents must:

• Maintain account security and confidentiality of login credentials. Passwords and account security are solely the Agent’s responsibility. 
• Agents must maintain an active account to be eligible for earnings (commissions and cashbacks). 
• Agents must maintain an active license by paying an annual renewal fee. 
• Ensuring personal data is updated at all times.

6. Earnings and Stock Conversion

• Stock purchases are prepaid. 
• Each redemption earns cashback. 
• Commission, cashback, and bonus rates are subject to change at the sole discretion of ChapChap. 
• Commissions are paid immediately; cashback and bonuses are payable monthly. 
• Once converted to stock, commissions/bonuses cannot be reversed to cash. 

7. Payment Plan and Methods. 

• Chap Chap Africa Ltd reserves the right to revise its payment plan to ensure sustainability. 
• Accepted payment methods include bank transfers, mobile money (MTN, Airtel). Updates will be communicated accordingly.

Payments are non-refundable unless explicitly stated otherwise. 

8. Prohibited Conduct

Strictly prohibited activities include but not limited to: 

• Involvement in scams or ponzi schemes and fraudulent acts. 
• Forex or crypto transactions via the platform. 
• Unauthorized use of customer funds or misappropriate user funds.
• Impersonation or fraudulent activity.
• Promoting competitive platforms or recruit Chap Chap users into MLM schemes. 
• Damage Chap Chap’s reputation or illegally share confidential data.

Violations may result in suspension or permanent account termination and possible legal action and regulatory reporting. 

9. Credit Management

Agents do not provide credit on behalf of Chap Chap, and are solely liable for any credit issued to customers. 

10. Use and Protection of Personal Data

• Agents must keep their personal information accurate and updated.
• Chap Chap Africa Ltd will use personal data strictly for business operations and may share it with partners or regulators as needed. 
• Personal data is handled in compliance with Uganda’s Data Protection and Privacy Act.2019.
• Agents have rights to: Access and request corrections to personal information and Withdraw consent, which results in account closure. 

11. Confidentiality and Privacy 

All confidential information shared by the company remains property of Chap Chap Africa Ltd. All platform content, software, data, strategies, and customer lists are confidential and the sole property of Chap Chap Africa Ltd.  

Agents must not:

• Share, duplicate, or exploit confidential materials.
• Retain proprietary documents after contract termination. Agents must return or delete confidential information upon termination.
• Disclosure or misuse is grounds for legal action and termination. 

12. Communications and Notices 

• Legal notices will be issued electronically via in app notifications / website updates, registered phone number and email.
• You can withdrawal consent at any time by emailing support via support@chapchap.co
• Withdrawal of electronic consent will result in account deactivation and termination of any rights. 

13. Intellectual Property 

• ChapChap Africa Ltd owns all trademarks, content, and applications.
• Agents may not use company IP for personal branding without written consent. Misuse content, images and designs of chap chap without approval. 
• Unauthorized use or distribution of company content is prohibited. 
• All marketing must comply with Chap Chap’s branding guidelines.

14. Advertising Policy 

• Agents must seek written approval before using Chap Chap branding or IP in any advertising. 
• The use of Chap Chap in domain names or media without permission is prohibited. 

15. Product/ Service Delivery and Risk

• Products/services are considered delivered once accessible through the platform/ upon successful transaction. 
• Chap Chap is not liable for post-delivery misuse or access issues. Chap Chap is not liable for delays, misuse, or third-party delivery failures. 

16. Accuracy of Information

While Chap Chap strives for accurate product and service descriptions, no warranty is made for completeness or correctness. 

17. Taxes and Fees 

Agents are responsible for declaring and paying all taxes, duties, and fees applicable in their jurisdiction. 

18. Termination and Suspension 

• Account termination may occur due to fraud or suspicious activity suspected, license expiry, compromised account, Platform abuse or T&C breach is detected. 
• Accounts may be suspended during investigations or were deemed necessary for security.

19. Amendments 

• Chap Chap Africa Ltd may amend/ revise these terms by posting revised versions via the app or website. 
• Continued use constitutes acceptance of the updated terms

20. Warranties and Indemnities 

• Chap Chap provides services “as is” and disclaims liability for errors or omissions. 
• Agents agree to indemnify Chap Chap against any claims resulting from misuse or IP violations. 

21. Governing Law 

This Agreement is governed and interpreted in accordance with the laws of Uganda.

22. Dispute Resolution 

If dissatisfied,

• Complaints should be submitted via official channels and resolved within 7 days. 
• Raise the issue via email or phone with customer support i.e. support@chapchap.co 0323002828/0323002830 
• Unresolved issues may be escalated to the Managing Director, mediator, or arbitrator. 
• Legal action may follow only if referred by the arbitrator to court. 

23. Acceptance

• By registering, agents confirm acceptance of these Terms and Conditions. 
• This Agreement constitutes the entire understanding between Chap Chap Africa Ltd and the Agent.

Contact Information

Email: support@chapchap.co  

Website: https://chapchap.co/

Address: Kira Municipality, Next to the Harp Hamilton Park,
P.O Box 121943, Kampala – Uganda